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2015 Regular Session



Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program

Sponsored by:



In the Senate - Hearing 3/09 at 2:00 p.m.

Synopsis:Establishing the State Customer Service and Business Development Efforts Training Program to increase the responsiveness of and improve customer service provided by State agencies to businesses and customers in the State; requiring the Office of the Business Ombudsman to administer and oversee the program; requiring specified agencies to participate in the program; requiring the Office to develop specified customer service standards; etc.
Analysis:Fiscal and Policy Note
All Sponsors:The President (By Request - Maryland Economic Development and Business Climate Commission) and Senators Astle, Benson, Conway, Currie, DeGrange, Edwards, Feldman, Ferguson, Guzzone, Hershey, Hough, Jennings, Kagan, Kasemeyer, King, Klausmeier, Lee, Madaleno, Manno, Mathias, McFadden, Middleton, Miller, Peters, Pinsky, Pugh, Ramirez, Ready, Rosapepe, Serafini, Waugh, and Young
Additional Facts:Cross-filed with: HB0940
Bill File Type: Regular
Effective Date(s): October 1, 2015
Broad Subject(s):Economic and Community Development
Narrow Subject(s):Administrative Agencies -see also- Electronic Government
Assessments and Taxation, Department of
Business and Economic Development, Department of
Commerce and Business -see also- Dealers; Elec. Comm.; etc.
Environment, Department of
Highway Administration, State
Job Training
Labor, Licensing, and Regulation, Department of
Public Information
State Employees
Work, Labor and Employment -see also- Col Barg; Holiday; etc
Statutes:Article - Economic Development
(14-203, 14-204)

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Explanation of Floor Motions and Actions

November 20, 2015 7:25 P.M.