HB0940 (CH0138)

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2015 Regular Session



Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program

Sponsored by:



Approved by the Governor - Chapter 138

Synopsis:Establishing the State Customer Service and Business Development Efforts Training Program to increase the responsiveness of and improve customer service provided by State agencies to businesses and customers in the State; requiring the Office of the Business Ombudsman to administer and oversee the program; requiring the Office to develop standards that identify best practices for providing excellent customer service; requiring each participating agency to develop and conduct customer service training for each specified employee; etc.
Analysis:Fiscal and Policy Note (Revised)
All Sponsors:The Speaker (By Request - Maryland Economic Development and Business Climate Commission) and Delegates Beitzel, Davis, Jones, Adams, Arentz, Aumann, Barkley, Branch, Brooks, Carey, Clippinger, Fisher, Frick, Glenn, S. Howard, Jameson, Kramer, Lisanti, W. Miller, Valderrama, Vaughn, Waldstreicher, and C. Wilson
Additional Facts:Cross-filed with: SB0774
Bill File Type: Regular
Effective Date(s): October 1, 2015
Economic MattersFinance
Broad Subject(s):Economic and Community Development
Narrow Subject(s):Administrative Agencies -see also- Electronic Government
Assessments and Taxation, Department of
Business and Economic Development, Department of
Commerce and Business -see also- Dealers; Elec. Comm.; etc.
Environment, Department of
Highway Administration, State
Job Training
Labor, Licensing, and Regulation, Department of
Public Information
State Employees
Work, Labor and Employment -see also- Col Barg; Holiday; etc
Statutes:Article - Economic Development
(14-203, 14-204)

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Explanation of Floor Motions and Actions

November 20, 2015 7:20 P.M.