Altering the authority of the Board of Trustees of the State Retirement and Pension System to adopt regulations to manage, for training and quality control purposes, the monitoring and recording of incoming telephone conversations to the Member Services division of the State Retirement Agency and to include outgoing telephone conversations initiated by a certain automated virtual hold callback feature of the automated system.
Bill File Type: Regular
Effective Date(s): June 1, 2020
( 21-110 )
Last Updated: 9/22/2020 2:04 PM