Legislation
- Title
- State Retirement Agency – Monitoring and Recording of Automated Outgoing Telephone Calls – Authorization
- Sponsored by
- Delegate M. Jackson (Chair, Joint Committee on Pensions)
- Status
- In the Senate - Hearing canceled
- Analysis
- Fiscal and Policy Note
Synopsis
Altering the authority of the Board of Trustees of the State Retirement and Pension System to adopt regulations to manage, for training and quality control purposes, the monitoring and recording of incoming telephone conversations to the Member Services division of the State Retirement Agency and to include outgoing telephone conversations initiated by a certain automated virtual hold callback feature of the automated system.
Committees
- Original:
- Appropriations Click to view Recorded Media
- Opposite:
- Budget and Taxation
Committee Testimony
Details
History
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File Code
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Subjects
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Statutes
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(
21-110 )
Last Updated: 9/22/2020 2:04 PM