Legislation

Establishing the State Customer Service and Business Development Efforts Training Program to increase the responsiveness of and improve customer service provided by State agencies to businesses and customers in the State; requiring the Office of the Business Ombudsman to administer and oversee the program; requiring the Office to develop standards that identify best practices for providing excellent customer service; requiring each participating agency to develop and conduct customer service training for each specified employee; etc.

Committees

Original:: Economic Matters

Opposite:: Finance

Details

Cross-filed with: SB0774

Bill File Type: Regular

Effective Date(s): October 1, 2015

History

Legislation History
Chamber House Calendar Date 2/12/2015 Legislative Date 2/13/2015 Action First Reading Economic Matters Proceedings
Chamber House Calendar Date 2/17/2015 Legislative Date 2/17/2015 Action Hearing 3/06 at 1:00 p.m. Proceedings
Chamber House Calendar Date 2/18/2015 Legislative Date 2/18/2015 Action Hearing cancelled Proceedings
Chamber House Calendar Date 2/18/2015 Legislative Date 2/18/2015 Action Hearing 3/09 at 1:00 p.m. Proceedings
Chamber House Calendar Date 2/18/2015 Legislative Date 2/18/2015 Action Hearing cancelled Proceedings
Chamber House Calendar Date 2/18/2015 Legislative Date 2/18/2015 Action Hearing 3/09 at 2:00 p.m. Proceedings
Chamber House Calendar Date 3/18/2015 Legislative Date 3/19/2015 Action Favorable with Amendments Report by Economic Matters Proceedings
Chamber House Calendar Date 3/19/2015 Legislative Date 3/16/2015 Action Favorable with Amendments {273297/1 Report Adopted Proceedings 46
Chamber House Calendar Date 3/19/2015 Legislative Date 3/16/2015 Action Second Reading Passed with Amendments Proceedings 46
Chamber House Calendar Date 3/20/2015 Legislative Date 3/19/2015 Action Third Reading Passed (134-3) Proceedings 49
Chamber Senate Calendar Date 3/23/2015 Legislative Date 3/20/2015 Action First Reading Finance Proceedings 47A
Chamber Senate Calendar Date 3/26/2015 Legislative Date 3/27/2015 Action Favorable Report by Finance Proceedings
Chamber Senate Calendar Date 3/27/2015 Legislative Date 3/24/2015 Action Favorable Proceedings 51
Chamber Senate Calendar Date 3/27/2015 Legislative Date 3/24/2015 Action Special Order until 3/30 (Senator Kagan) Adopted Proceedings 51
Chamber Senate Calendar Date 3/30/2015 Legislative Date 3/25/2015 Action Favorable Report Adopted Proceedings 52
Chamber Senate Calendar Date 3/30/2015 Legislative Date 3/25/2015 Action Floor Amendment (Senator Simonaire) {413629/1 Adopted Proceedings 52
Chamber Senate Calendar Date 3/30/2015 Legislative Date 3/25/2015 Action Second Reading Passed with Amendments Proceedings 52
Chamber Senate Calendar Date 3/31/2015 Legislative Date 3/26/2015 Action Third Reading Passed with Amendments (47-0) Proceedings 53
Chamber House Calendar Date 4/08/2015 Legislative Date 4/02/2015 Action House Concur - Senate Amendment Proceedings 63
Chamber House Calendar Date 4/08/2015 Legislative Date 4/02/2015 Action Third Reading Passed (137-2) Proceedings 63
Chamber House Calendar Date 4/08/2015 Legislative Date 4/02/2015 Action Passed Enrolled Proceedings 63
Chamber Post Passage Calendar Date 5/12/2015 Legislative Date 5/12/2015 Action Approved by the Governor - Chapter 138 Proceedings

Chamber	Calendar Date	Legislative Date	Action	Proceedings
House	2/12/2015	2/13/2015	First Reading Economic Matters
House	2/17/2015	2/17/2015	Hearing 3/06 at 1:00 p.m.
House	2/18/2015	2/18/2015	Hearing cancelled
House	2/18/2015	2/18/2015	Hearing 3/09 at 1:00 p.m.
House	2/18/2015	2/18/2015	Hearing cancelled
House	2/18/2015	2/18/2015	Hearing 3/09 at 2:00 p.m.
House	3/18/2015	3/19/2015	Favorable with Amendments Report by Economic Matters
House	3/19/2015	3/16/2015	Favorable with Amendments {273297/1 Report Adopted	46
House	3/19/2015	3/16/2015	Second Reading Passed with Amendments	46
House	3/20/2015	3/19/2015	Third Reading Passed (134-3)	49
Senate	3/23/2015	3/20/2015	First Reading Finance	47A
Senate	3/26/2015	3/27/2015	Favorable Report by Finance
Senate	3/27/2015	3/24/2015	Favorable	51
Senate	3/27/2015	3/24/2015	Special Order until 3/30 (Senator Kagan) Adopted	51
Senate	3/30/2015	3/25/2015	Favorable Report Adopted	52
Senate	3/30/2015	3/25/2015	Floor Amendment (Senator Simonaire) {413629/1 Adopted	52
Senate	3/30/2015	3/25/2015	Second Reading Passed with Amendments	52
Senate	3/31/2015	3/26/2015	Third Reading Passed with Amendments (47-0)	53
House	4/08/2015	4/02/2015	House Concur - Senate Amendment	63
House	4/08/2015	4/02/2015	Third Reading Passed (137-2)	63
House	4/08/2015	4/02/2015	Passed Enrolled	63
Post Passage	5/12/2015	5/12/2015	Approved by the Governor - Chapter 138

Documents

Date Posted	Document Name
3/30/2015	Amendments Senate - (Senator Simonaire) {413629/01 Adopted
3/19/2015	Amendments House - (Economic Matters) {273297/01 Adopted
2/13/2015	Text - First - Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
3/19/2015	Text - Third - Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
4/08/2015	Text - Enrolled - Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
5/15/2015	Text - Chapter - Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
3/17/2015	Vote - House - Committee - Economic Matters
3/26/2015	Vote - Senate - Committee - Finance
3/19/2015	Vote - House Floor - Third Reading Passed (134-3) - 03/19/15
4/02/2015	Vote - House Floor - Third Reading Passed (137-2) - 04/02/15
3/26/2015	Vote - Senate Floor - Third Reading Passed (47-0) - 03/26/15

File Code

Subjects

Statutes