Legislation - HB1393

Title: Motor Vehicle Administration - Telephone Queuing System - Establishment
Sponsored by: Delegate Nkongolo
Status: In the House - Hearing 3/05 at 1:00 p.m.
Analysis

Synopsis

Requiring the Motor Vehicle Administration to establish a virtual queuing system for telephone callers waiting to speak to a live representative at the Administration; and requiring the virtual queuing system to allow a telephone caller to request a return call instead of remaining on hold while retaining the telephone caller's original position in the telephone queue.

Committees

Original:: Environment and Transportation

Details

Bill File Type: Regular

Effective Date(s): October 1, 2026

History

Legislation History
Chamber House Calendar Date 2/13/2026 Legislative Date 2/13/2026 Action First Reading Environment and Transportation Proceedings
Chamber Calendar Date Legislative Date Action Text - First - Motor Vehicle Administration - Telephone Queuing System - Establishment Proceedings
Chamber House Calendar Date 2/13/2026 Legislative Date 2/13/2026 Action Hearing 3/05 at 1:00 p.m. Proceedings

Chamber	Calendar Date	Legislative Date	Action
House	2/13/2026	2/13/2026	First Reading Environment and Transportation
			Text - First - Motor Vehicle Administration - Telephone Queuing System - Establishment
House	2/13/2026	2/13/2026	Hearing 3/05 at 1:00 p.m.

File Code

Subjects

Statutes