§5–640.

    (a)    A member–regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.

    (b)    (1)    The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.

        (2)    A formal complaint proceeding shall include, at a minimum:

            (i)    The right to present a complaint in writing;

            (ii)    The right to have a complaint heard by the chief executive officer of the member–regulated cooperative, or the chief executive officer’s designee;

            (iii)    The right to a written response that states the reasons for the member–regulated cooperative’s decision; and

            (iv)    The right to have the complaint and response reviewed by the board of directors.

    (c)    (1)    A member–regulated cooperative may not require a member to use the formal or informal complaint process.

        (2)    If a member uses the formal or informal complaint process, the member may:

            (i)    Accept the decision resulting from the process; or

            (ii)    Reject the decision resulting from the process and pursue any other remedy authorized by law.

    (d)    A decision made under a formal or informal complaint process is binding on the member–regulated cooperative.