§9–905.

    The Department shall:

        (1)    help veterans and their dependents to receive promptly and regularly all of the benefits to which veterans or dependents are entitled under federal law;

        (2)    help veterans and their dependents in:

            (i)    preparing, in proper form, claims for benefits;

            (ii)    presenting the claims to the appropriate governmental unit;

            (iii)    trying to prevent and to relieve congestion in the processing of the claims; and

            (iv)    obtaining and expediting action on the claims; and

        (3)    on request, provide a veteran with a document certifying veteran status.