§5–308.

    (a)    (1)    A complainant may be represented during the complaint process by any person the complainant chooses.

        (2)    Either party may be represented at a hearing by counsel.

    (b)    (1)    If a complainant fails to appeal a decision in accordance with this subtitle, the complainant is considered to have accepted the decision.

        (2)    A failure to decide a complaint in accordance with this subtitle is considered a denial from which an appeal may be made.

    (c)    Each party shall make every effort to resolve a complaint at the lowest level possible.